Resume

Chris Weis

chris at tekweis dot com

Linkedin: https://www.linkedin.com/in/christophervweis/

SUMMARY

Accomplished professional in Information Technology, data security, electronics technology, software deployments, and point of Sale systems. Strong management and product ownership.

SKILLS

  • Certifications for ITIL v3 Foundation, Cisco CCNA, Healthcare IT (HIT).
  • Certificates in Unix administration and programming, Apache web server, Perl programming, TCP/IP, and C++..
  • Specialized in Aloha Point-of-Sale and Xenial IRIS systems and related products..
  • Creating and managing IT help desk and hardware service centers.
  • Maintaining and exceeding PCI Level 1 compliance requirements.
  • Hardware and software staging using sysprep, WAIK, and multiple deployment tools.
  • Electronics and hardware troubleshooting and repair.
  • SCCM / MECM, Action1, Tanium, O365, Zabbix, and Wazuh management.
  • Automation scripting with PowerShell, Python, and PHP.

AWARDS

US Patent February 1999

Patent #6522946 – Automatic token dispensing apparatus and method

While at CEC, I designed the token dispensing system that integrates to point-of-sale system for improved speed of service and accountability.

PROFESSIONAL EXPERIENCE

Senior Systems Engineer | Razzoo’s Cajun Cafe (September 2021 – Current)

  • Architect and led the design, rollout, and lifecycle management of enterprise technology initiatives, ensuring alignment with business goals and IT strategy.
  • Installed, configured, and secured corporate computing infrastructure (servers, storage, networking) while maintaining CMDB accuracy and compliance with internal standards.
  • Monitored and optimized hardware, processes, and system logs daily to ensure integrity, uptime, and early detection of vulnerabilities.
  • Administered and supported Proxmox, Hyper-V, and KVM virtualization platforms across data centers, remote locations, and cloud environments.
  • Serve as SME for patching, software deployments, and automation services, improving efficiency and reducing security risks.
  • Engineered and hardened Windows and Linux servers for both CoLo and IaaS environments to strengthen security posture.
  • Maintained and enhanced network infrastructure in collaboration with engineering peers to ensure resilient connectivity.
  • Primary administrator of Office 365 services including SharePoint, Azure AD Sync, and enterprise collaboration tools.
  • Provide tier-3 escalation support for complex technical issues including A/V and enterprise applications.
  • Develop automation scripts (PowerShell, Python, PHP) to streamline alerts, support workflows, and proactive monitoring.
  • Oversee day-to-day operations of production/test systems, ensuring availability, performance, and security across hybrid environments.


Senior IT Systems Engineer | CEC Entertainment (August 2018 – September 2021)

  • Ensured high availability and performance of all production systems and enterprise network infrastructure.
  • Maintained enterprise backup and disaster recovery strategies to safeguard critical business data.
  • Built custom deployment packages and automated system rollouts, reducing provisioning time across hundreds of endpoints.
  • Directed enterprise patch management, ensuring compliance and minimizing vulnerabilities.
  • Developed automation tools that empowered support teams, cutting resolution times and improving customer satisfaction.
  • Evaluated and piloted emerging hardware and software solutions to drive innovation and operational efficiency.
  • Acted as escalation point for complex infrastructure challenges, mentoring support teams and resolving systemic issues.
  • Assist in resolving technical issues and in developing and implementing solutions.
  • Administered Azure, VMware, Hyper-V, and KVM virtualization environments.
  • Partnered with third-party vendors to deliver reliable and cost-effective IT operations.


Manager, Engineering and Support Services | Fiesta Restaurant Group (August 2016 – 2018)

  • Consulted on the design, testing, and deployment of new restaurant technology, improving store-level efficiency and reliability.
  • Partnered with infrastructure and security teams to execute PCI-compliant implementations and support audits.
  • Directed in-house service desk operations, defining roles, resources, and escalation structures to ensure rapid response and quality support.
  • Collaborated across IT functions to support broader enterprise technology initiatives.
  • Facilitated quarterly leadership seminars to align IT capabilities with operational needs, including site technology assessments.
  • Standardized and automated hardware imaging and deployment processes, reducing errors and improving rollout consistency.
  • Negotiated vendor relationships and transitioned to a new hardware provider, improving service quality while lowering costs.
  • Implemented automated staging workflows for new restaurants and refresh projects, ensuring scalable and repeatable deployments.
  • Created support tools for proactive alerting, improving system stability and response times.
  • Documented processes and solutions to strengthen cross-team knowledge sharing.
  • Coordinated testing and release cycles with vendors, leading QA, pilot rollouts, and enterprise deployment of POS and back-office systems.
  • Served as technical consultant for major POS integrations (online ordering, loyalty, mobile payments, scheduling).
  • Continuously reviewed IT processes, driving improvements in quality, efficiency, and reliability.


Restaurant Systems Architect | Noodles and Company (August 2014 – 2016)

  • Managed full lifecycle of retail technology solutions, including development, testing, deployment, and support, ensuring alignment with business objectives.
  • Prioritized and allocated resources to deliver balanced IT services across development, escalations, and production support.
  • Directed vendor partnerships, holding providers accountable for quality, timeliness, and cost-effectiveness of solutions.
  • Establish frameworks for processes and procedures in accordance with department guidelines and best practices across IT support operations.
  • Collaborated with business units to analyze requirements and deliver technology solutions that provided measurable business value.
  • Led process reviews and improvement initiatives, driving greater efficiency and adoption of best practices.
  • Recommended emerging technologies to increase operational effectiveness and profitability.
  • Provide technical and product knowledge to other members of the IT department.
  • Designed automation and deployment strategies that improved successful deployments and less downtime.
  • Mentored service desk staff, improving product knowledge and becoming an escalation-enabled support team.


Engineering Manager | NCR Corporation (2013 – August 2014)

  • Directed product innovation teams in the U.S. and Prague, providing vision, leadership, and roadmap strategy for hospitality-focused BI and Big Data products.
  • Defined release strategy and product roadmap, aligning with customer expectations.
  • Revitalized product support desk by implementing a metrics-based workflow that improved efficiency, reduced costs, and cut unresolved issues by 80%.
  • Consulted on customer environments, leading custom deployments and optimizing IT infrastructure performance.


Senior Director, Information Technology | Zoe’s Kitchen (2012 – 2013)

  • Oversaw IT infrastructure and security, ensuring compliance, cost reduction, and operational resilience.
  • Enhanced POS systems, improving uptime, credit card processing reliability, and sales polling processes.


Director, Information Systems / Enterprise Support | CEC Entertainment (2006 – 2012)

  • Co-led implementation of MPLS WAN across 400+ locations, replacing legacy dial-up systems and reducing operational costs.
  • Directed hardware upgrade projects, managing deployment schedules, outage planning, and vendor contracts exceeding $10MM annually.
  • Built mobile reporting solutions for POS transactional data, enabling real-time insights for leadership.
  • Developed security procedures that achieved SOX and PCI compliance on the first attempt.
  • Engineered automated deployment strategies for 500+ stores, significantly reducing IT staffing needs during upgrades.
  • Standardized hardware lifecycle management, negotiating hardware vendor contracts and overseeing maintenance programs


Manager, POS / Help desk | CEC Entertainment (1998 – 2006)

  • Established and grew the POS service desk into the company’s primary IT support hub.
  • Led the conversion from a legacy DOS-based POS system to NCR Aloha POS.
  • Reduced hardware maintenance costs by $389,000 annually with installation of POS hardware service department where equipment was staged and repaired in-house. Created workflow and performed initial staff training on repairs and depot service operations
  • Developed documentation for troubleshooting procedures, including annaul on-site training classes for field technicians and managers. Program reduced downtime, and provided better understanding of critical systems.
  • Created and implemented online bulletin board system to facilitate secure file transfer both internally and between company and vendors.


Manager, Tech Support | CEC Entertainment (1996 – 1998)

  • Provided technical support and repair for gaming, robotics, and electronics systems across all store locations
  • Trained technicians on advanced troubleshooting and repair methods for proprietary systems.
  • Provided after-hours escalation support and for district and regional technicians.


Manager, Installations | CEC Entertainment (1995 – 1996)

  • Supervised installations of games, rides, and robotic shows at new and remodeled stores.
  • Coordinated logistics ensuring timely deliveries and attraction setup.
  • Perform inspections on vendor installations verifying with technical standards.

EDUCATION

Tarrant County College 2014 – Coursework in Computer Programming

Ivy tech community college – Coursework in Electronics engineering technology