Resume

Chris Weis

chris at tekweis dot com

Linkedin: https://www.linkedin.com/in/christophervweis/

Accomplished professional in Information Technology, data security, electronics technology, software deployments, and point of Sale systems. Strong management and product ownership.

SKILLS

• Certifications for ITIL v3 Foundation, Cisco CCNA, Healthcare IT (HIT),
• Certificates in Unix administration, Unix programming, Apache web server, Perl programming, TCP/IP, C+.
• Creating and managing IT help desk and hardware service center.
• Maintaining and exceeding PCI level 1 compliance requirements.
• Hardware and software staging using sysprep, WAIK, and multiple deployment tools.
• Specialized with Aloha Point-of-Sale and Xenial IRIS system and accompanying products.
• Electronics and hardware troubleshooting and repair.
• SCCM / MECM, Action1 management
• Tanium management

AWARDS

US Patent February 1999

Patent #6522946 – Automatic token dispensing apparatus and method

While at CEC, I designed the token dispensing system that integrates to point-of-sale system for improved speed of service and accountability.

PROFESSIONAL EXPERIENCE

Senior Systems Engineer September 2021 – Current

Razzoo’s, Inc.

• Participation in the design, architecture, rollout, upgrade, and maintenance of corporate technology initiatives and projects and/or perform additional department duties as required.
• Responsible for the installation, maintenance, configuration, and integrity of computing hardware and software in compliance with standards, including maintaining accurate information within server management tools, systems, and the CMDB.
• Perform daily system monitoring, verifying the integrity and availability of all hardware, system processes, hardware, and review of system and application logs.
• Administration of Azure, VMWare, Hyper-V, and KVM services located in data center, remote locations and cloud.
• Maintain and SME for patching and software deployments server (Tanium and MECM).
• Design, build, and hardening of Windows and Linux based servers in both Co-Lo and IaaS cloud platforms (Azure) environments.
• Daily interactions with Network Engineering peers to effectively build new technology solutions.
• Responsible for daily backup monitoring and management, and administration of storage systems,
• 3rd tier support for all Help Desk escalated support issues.
• Provide day to day administration for production and test hardware, OS, software, and operations issues.

Senior Systems Engineer August 2018 – September 2021

CEC Entertainment

• Maintain operations of all production systems.
• Oversee backup solution and maintain successful backup strategy.
• Create custom deployment packages and manage deployments to all end devices.
• Responsible for all workstation and server patching.
• Create automation tools for support teams to improve resolution quality.
• Assist with evaluation of new hardware and software applications and services.
• Escalation point for infrastructure support.
• Assist in resolving technical issues and in developing and implementing solutions.
• Work closely with third party vendors and support providers to provide the highest quality of IT operations.

Manager, POS Engineering and Support Services May 2016 – August 2018

Fiesta Restaurant Group

• Consult in the design, testing and selection of all new restaurant technology hardware and software solutions.
• Work closely with infrastructure and security to provide successful store side technology implementations, integration, and support processes. Includes security implementation methods, responses, network topology design and changes as well as assisting with PCI audits and standards.
• Manage in house service desk to provide support for all store side technologies. Define support structures, roles, and resources to maintain highest support level possible.
• Work together with other branches of IT department for collaboration, input, and assistance with other IT initiatives.
• Quarterly seminars with leadership at both brands to discuss technologies, support and familiarization. This includes site visits to review and address technology needs and operations.
• Define, create, configure, image and deployment processes for hardware and Back Office computers, applications, software updates and settings. Personally create automation and deployment standards.
• Manage several vendors that provide services for store side and above store technology services.
• Transitioned to a new on site hardware vendor. Able to customize services to provide improved services than was possible with previous vendor to provide higher quality service for a more competitive cost.
• Implement automated staging processes for new/replacement hardware, new restaurant openings and system refreshes to ensure standard and consistent deployments.
• Create tools for simplifying support processes, proactive alerting, and improved stability to ensure efficient operations and responses.
• Document solutions to common or recurring problems to educate other teams.
• Coordinate with software and hardware vendors to prioritize enhancement requests and bug fixes; manage the release cycle; lead the testing/QA, pilot, roll-out, troubleshooting and support of new releases.
• Ensure successful system-wide deployment without operations impact.
• Serve as a consultant and resource to major projects that involve the POS, such as online ordering, loyalty, mobile payments, tablets, inventory and labor scheduling.
• Review processes, procedures, and technologies to improve quality, efficiency, and/or system reliability.

Restaurant Systems Architect August 2014 – 2016

Noodles and Company

• Manage the lifecycle of retail technology solutions and products within the restaurant.
• Assess, prioritize, and allocate resources to new version development and testing, deployment, production support, and escalation requests and initiatives to ensure a balanced delivery of services aligned with business objectives.
• Manage Restaurant Technology vendor partner relationships to ensure timeliness and excellence in delivery of products and services.
• Establish frameworks for processes and procedures in accordance with department guidelines and best practices to ensure consistency in execution.
• Proactively consult, communicate and collaborate with internal clients and business units to analyze information needs and functional requirements ensuring delivery of business value within proposed solutions.
• Lead and participate in business process reviews and other activities to drive continual improvement of solutions and processes.
• Provide direction for the research and development of emerging technologies. Recommend technologies that will increase business efficiency, operational effectiveness and profitability.
• Provide technical and product knowledge to other members of the IT department.
• Design automation and deployments for product stability, improvements, and upgrades.
• Nurture service desk team growth for product knowledge and provide highest level escalation.

NCR Corporation 2013 – August 2014

Engineering Manager

• Provide direction, and leadership as product owner & functional manager to product innovation group in Prague and the US.
• Leverage industry experience to define road-map and release strategy for mobile hospitality Business Intelligence tool and Big Data infrastructure.
• Implementation expertise for custom solutions to address customer escalations and critical issues.
• Provided leadership and help desk management experience to revive product support desk. Implemented metrics-based measurement model and revised workflow increase quality and efficiency while reducing cost and dropping unresolved queue by 80%.
• Managed custom deployments and acted in a consulting capacity to evaluate and optimize customer operating environments.

Zoe’s Kitchen 2012 – 2013

Senior Director, Information Technology

• Management of IT infrastructure and security, cost reductions, and compliance.
• POS System enhancement to improve in-store up time, credit card processing recoverability, and rewriting end of day processing for sales polling improvements.

CEC Entertainment 1995 – 2012

Director, Information Systems / Enterprise Support (2006 – Dec 2012)

• Member of implementation team to design and implement MPLS Wide Area Network to replace dial-up network. Oversaw two year upgrade project of over 400 locations. Created deployment plan, scheduled outages, and managed hardware upgrades to support transition.
• Fulfilled management reporting needs with mobile sales reporting of POS transactional data using Checkpoint VPN connector app.
• Managed vendor relationships and oversaw deployment scheduling and contract fulfillment for over $10MM in annual contracts
• Assisted with drafting and executed security procedures to bring store technology into SOX and PCI compliance leading to first attempt certification
• Developed automated deployment strategy supporting over 500 store locations, reducing IT staffing needs during regular upgrades.
• Oversaw hardware standardization and lifecycle management, including vendor management for execution of maintenance contracts.

Manager, POS Systems / Help desk (1998 – 2006)

• Created and nurtured POS service desk department that evolved into primary helpdesk for all IT and POS support issues for CEC.

• Conversion from legacy DOS based POS system to NCR Aloha POS. Managed aspects of the implementation, including definition of onsite procedures, staging schedule, and creation and operational oversight of hardware refurbish processes.
• Reduced IT costs and operational downtime with development of troubleshooting procedures, documentation, and training program.
• Reduced hardware maintenance costs by $389,000 annually with installation of POS hardware service department where equipment was staged and repaired in-house. Created workflow and performed initial staff training on repairs and depot service operations
• Managed POS conversion and roll out from legacy DOS based POS system to currently used NCR Aloha POS. Including creating on site procedures, staging, data transfer mechanism and hardware refurbish process.
• Developed all documentation for troubleshooting procedures including. on-site training classes annually for field technicians and managers. Program reduced downtime, and provided better understanding of critical systems.
• Created and implemented online bulletin board system to facilitate secure file transfer both internally and between company and vendors.

Manager, Tech Support, (1996 – 1998)

• Provide electronics tech support for all locations regarding gaming, robotic show, and all other store side equipment.
• Tested and repaired robotic equipment and specialized electronics designed for and used by CEC.
• Provide technician training classes for troubleshooting and repair of electronics used at CEC.
• Provided after-hours escalation support and for district and regional technicians.

Manager, Installations, (1995 – 1996)

• Supervised installation of games, rides, and robotic shows for new and remodel locations.
• Coordinated deliveries of games, rides, and animation equipment.
• Inspect installations of attractions and equipment performed by vendors.

EDUCATION

Tarrant County College 2014

Computer Programming

Advancing my knowledge of computer programming and data security.

Ivy tech community college – attended

Electronics engineering technology