{"id":34,"date":"2020-10-28T23:56:42","date_gmt":"2020-10-28T23:56:42","guid":{"rendered":"https:\/\/tekweis.com\/?page_id=34"},"modified":"2025-12-10T08:35:08","modified_gmt":"2025-12-10T14:35:08","slug":"resume","status":"publish","type":"page","link":"https:\/\/tekweis.com\/index.php\/resume\/","title":{"rendered":"Resume"},"content":{"rendered":"\n<p class=\"has-text-align-center\"><strong>Chris Weis<\/strong><\/p>\n\n\n\n<p class=\"has-text-align-center\"><strong>chris at tekweis dot com<\/strong><\/p>\n\n\n\n<p class=\"has-text-align-center\">Linkedin: <a href=\"https:\/\/www.linkedin.com\/in\/christophervweis\/\" data-type=\"URL\" data-id=\"https:\/\/www.linkedin.com\/in\/christophervweis\/\">https:\/\/www.linkedin.com\/in\/christophervweis\/<\/a><\/p>\n\n\n\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<p><strong>SUMMARY<\/strong><\/p>\n<\/div><\/div>\n\n\n\n<p>Accomplished professional in Information Technology, data security, electronics technology, software deployments, and point of Sale systems. Strong management and product ownership.<\/p>\n\n\n\n<p><strong>SKILLS<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Certifications for ITIL v3 Foundation, Cisco CCNA, Healthcare IT (HIT).<\/li>\n\n\n\n<li>Certificates in Unix administration and programming, Apache web server, Perl programming, TCP\/IP, and C++..<\/li>\n\n\n\n<li>Vendor and installation oversight.<\/li>\n\n\n\n<li>Creating and managing IT help desk and hardware service centers and installation teams.<\/li>\n\n\n\n<li>Maintaining and exceeding PCI Level 1 compliance requirements.<\/li>\n\n\n\n<li>Multi-system deployment (POS, network, A\/V, security, back office)<\/li>\n\n\n\n<li>Electronics and hardware troubleshooting and repair.<\/li>\n\n\n\n<li>SCCM \/ MECM, Action1, Tanium, O365, Zabbix, and Wazuh management.<\/li>\n\n\n\n<li>Automation scripting with PowerShell, Python, and PHP.<\/li>\n<\/ul>\n\n\n\n<p><strong>AWARDS<\/strong><\/p>\n\n\n\n<p><strong>US Patent<\/strong> <strong>February 1999<\/strong><\/p>\n\n\n\n<p><a href=\"https:\/\/patents.google.com\/patent\/US6522946B1\" data-type=\"URL\" data-id=\"https:\/\/patents.google.com\/patent\/US6522946B1\" target=\"_blank\" rel=\"noreferrer noopener\">Patent #6522946 &#8211; Automatic token dispensing apparatus and method<\/a><\/p>\n\n\n\n<p>While at CEC, I designed the token dispensing system that integrates to point-of-sale system for improved speed of service and accountability.<\/p>\n\n\n\n<p class=\"has-text-align-center\"><strong>PROFESSIONAL EXPERIENCE<\/strong><\/p>\n\n\n\n<p><strong>Mgr. IT \/ Infrastructure \/ NSO | Razzoo\u2019s Cajun Cafe (September 2021 &#8211; Current<\/strong>)<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Installed and managed infrastructure (servers, storage, networking, virtualization hosts) while ensuring CMDB accuracy and strict security and configuration baselines.<\/li>\n\n\n\n<li>Led end-to-end implementation and lifecycle management of technology solutions for new store openings and remodels.<\/li>\n\n\n\n<li>Primary administrator of Office 365 services including SharePoint, Azure AD Sync, and enterprise collaboration tools.<\/li>\n\n\n\n<li>Managed IT installations and configurations for new and existing locations, coordinating onsite work, validating readiness, and partnering with third-party vendors.<\/li>\n\n\n\n<li>Engineered and hardened Windows and Linux servers for both CoLo and IaaS environments to strengthen security posture.<\/li>\n\n\n\n<li>Oversaw technology selection, procurement, and refresh cycles for audio, video, POS, networking, and servers.<\/li>\n\n\n\n<li>Direct the deployment, expansion, and training of video security systems for new locations, ensuring proper configuration, coverage, and compliance with company standards.<\/li>\n\n\n\n<li>Create documentation for support processes, escalations, and technology hand-off.<\/li>\n\n\n\n<li>Monitoring and optimizing hardware, processes, and system logs daily to ensure integrity, uptime, and early detection of vulnerabilities.<\/li>\n\n\n\n<li>Administer and support Proxmox, Hyper-V, and KVM virtualization platforms across data centers, remote locations, and cloud environments.<\/li>\n\n\n\n<li>Serve as SME for patching, software deployments, automation services, and backups improving efficiency and reducing security risks.<\/li>\n\n\n\n<li>Maintain and enhanced network infrastructure to ensure resilient connectivity via SDWAN, VPN, and Internet services.<\/li>\n\n\n\n<li>Provide tier-3 escalation support for complex technical issues including A\/V and enterprise applications.<\/li>\n\n\n\n<li>Develop automation scripts (PowerShell, Python, PHP) to streamline alerts, support workflows, and proactive monitoring.<\/li>\n\n\n\n<li>Oversee day-to-day operations of all production\/test systems, ensuring availability, performance, and security across hybrid environments.<\/li>\n<\/ul>\n\n\n\n<p><strong><br><strong>Senior IT Systems Engineer | CEC Entertainment<\/strong><\/strong> (<strong>August 2018 &#8211; September 2021<\/strong>)<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Ensured high availability and performance of all production systems and enterprise network infrastructure.<\/li>\n\n\n\n<li>Maintained enterprise backup and disaster recovery strategies to safeguard critical business data utilizing Veeam and custom automations.<\/li>\n\n\n\n<li>Build custom deployment packages and automated system rollouts, reducing provisioning time across hundreds of endpoints.<\/li>\n\n\n\n<li>Directed enterprise patch management, ensuring compliance and minimizing vulnerabilities utilizing SCCM\/MECM and Tanium solutions.<\/li>\n\n\n\n<li>Developed automation tools that empowered support teams, cutting resolution times and improving customer satisfaction.<\/li>\n\n\n\n<li>Evaluated and piloted emerging hardware and software solutions to drive innovation and operational efficiency.<\/li>\n\n\n\n<li>Maintain NetApp and HPE Nimble storage solutions.<\/li>\n\n\n\n<li>Acted as escalation point for complex infrastructure challenges, mentoring support teams and resolving systemic issues.<\/li>\n\n\n\n<li>Assist in resolving technical issues and in developing and implementing solutions.<\/li>\n\n\n\n<li>Administered Azure, VMware, and Hyper-V virtualization environments.<\/li>\n\n\n\n<li>Primary administrator for Office 365 environment.<\/li>\n\n\n\n<li>Partnered with third-party vendors to deliver reliable and cost-effective IT operations.<\/li>\n<\/ul>\n\n\n\n<p><strong><br><strong>Manager, IT Engineering, Support Services | Fiesta Restaurant Group<\/strong><\/strong> (<strong>August 2016 &#8211; 2018)<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Consulted on the design, testing, and deployment of new-store technology packages, ensuring efficiency, reliability, and consistency across all openings.<\/li>\n\n\n\n<li>Coordinated with infrastructure and security teams to execute PCI-compliant implementations and support audits.<\/li>\n\n\n\n<li>Managed security surveillance installation projects, including scheduling, site placement planning, vendor oversight, and final installation approval.<\/li>\n\n\n\n<li>Directed in-house service desk operations, defining roles, resources, and escalation structures to ensure rapid response and quality support, and reducing repeating issues.<\/li>\n\n\n\n<li>Partnered with leadership teams through recurring site reviews and technology assessments to ensure new locations were fully operational and compliant.<\/li>\n\n\n\n<li>Facilitated quarterly leadership seminars to align IT capabilities with operational needs, including site technology assessments.<\/li>\n\n\n\n<li>Oversaw end-to-end new store technology deployments, ensuring on-time installation of all systems including networking, cameras, audio\/video, POS, and digital signage, with final sign-off against defined standards.<\/li>\n\n\n\n<li>Standardized and automated hardware imaging and deployment processes, reducing errors and improving rollout consistency.<\/li>\n\n\n\n<li>Negotiated vendor relationships and transitioned to a new hardware provider, improving service quality while lowering costs.<\/li>\n\n\n\n<li>Implemented automated staging workflows for new restaurants and refresh projects, ensuring scalable and repeatable deployments.<\/li>\n\n\n\n<li>Created support tools for proactive alerting, improving system stability and response times.<\/li>\n\n\n\n<li>Authored detailed installation documentation, improving hand-off efficiency between installation teams, support teams, and operations.<\/li>\n\n\n\n<li>Coordinated testing and release cycles with vendors, leading QA, pilot rollouts, and enterprise deployment of IT systems including point-of-sale.<\/li>\n\n\n\n<li>Continuously review IT processes, constantly improving quality, efficiency, and reliability.<\/li>\n<\/ul>\n\n\n\n<p><strong><br><strong>Restaurant Systems Architect | Noodles and Company<\/strong><\/strong> (<strong>August 2014 &#8211; 2016<\/strong>)<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Managed full lifecycle of retail technology solutions, including development, testing, deployment, and support, ensuring alignment with business objectives.<\/li>\n\n\n\n<li>Prioritized and allocated resources to deliver balanced IT services across development, escalations, and production support.<\/li>\n\n\n\n<li>Directed vendor partnerships, holding providers accountable for quality, timeliness, and cost-effectiveness of solutions.<\/li>\n\n\n\n<li>Establish frameworks for processes and procedures in accordance with department guidelines and best practices across IT support operations.<\/li>\n\n\n\n<li>Collaborated with business units to analyze requirements and deliver technology solutions that provided measurable business value.<\/li>\n\n\n\n<li>Led process reviews and improvement initiatives, driving greater efficiency and adoption of best practices.<\/li>\n\n\n\n<li>Recommended emerging technologies to increase operational effectiveness and profitability.<\/li>\n\n\n\n<li>Provide technical and product knowledge to other members of the IT department.<\/li>\n\n\n\n<li>Designed automation and deployment strategies that improved successful deployments and less downtime.<\/li>\n\n\n\n<li>Mentored service desk staff, improving product knowledge and becoming an escalation-enabled support team.<\/li>\n<\/ul>\n\n\n\n<p><strong><br><strong>Engineering Manager | NCR Corporation<\/strong><\/strong> <strong>(2013 &#8211; August 2014<\/strong>)<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Directed product innovation teams in the U.S. and Prague, providing roadmap strategy for hospitality-focused BI and Big Data products relating to the Aloha point-of-sale system.<\/li>\n\n\n\n<li>Defined release strategy and product roadmap for Big Data and mobile module, aligning with customer expectations.<\/li>\n\n\n\n<li>Revitalized Insight product support desk by implementing a metrics-based workflow, reduced costs, and cut unresolved issues by 80%.<\/li>\n\n\n\n<li>Consulted on customer environments, leading custom deployments and optimizing IT infrastructure performance.<\/li>\n<\/ul>\n\n\n\n<p><strong><br><strong>Senior Director, Information Technology | Zoe&#8217;s Kitchen<\/strong> (2012 \u2013 2013<\/strong>)<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Oversaw IT infrastructure and security, ensuring compliance, cost reduction, and operational resilience.<\/li>\n\n\n\n<li>Enhanced Aloha POS systems, improving uptime, credit card processing reliability, and sales polling processes.<\/li>\n\n\n\n<li>Ensured NSO POS installations were completed within timeframes.<\/li>\n<\/ul>\n\n\n\n<p><strong><br><strong>Director, IT \/ Enterprise Support \/ POS Systems | CEC Entertainment (2006 \u2013 2012)<\/strong><\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Director of point-of-sale system support department. Expanded the department to include office systems support and created in-house repair center to reduce operational costs.<\/li>\n\n\n\n<li>Reduced hardware maintenance costs by $389,000 annually with creation of POS hardware service department where equipment was staged and repaired in-house. Created workflow and performed initial staff training on repairs and depot service operations.<\/li>\n\n\n\n<li>Managed large-scale hardware upgrade programs, developing deployment timelines, planning outages, and overseeing vendor execution for annual contracts exceeding $10M.<\/li>\n\n\n\n<li>Oversaw rollout and installation of a company-wide security camera platform, including custom POS integrations, onsite configuration, and installation quality verification.<\/li>\n\n\n\n<li>Built mobile reporting solutions for POS transactional data, enabling real-time insights for leadership.<\/li>\n\n\n\n<li>Aligned installation timelines with construction and operations teams to ensure readiness, minimize delays, and maintain standardized installation practices across all new and remodeled locations.<\/li>\n\n\n\n<li>Developed security procedures that achieved SOX and PCI compliance on the first attempt.<\/li>\n\n\n\n<li>Engineered automated deployment strategies for 500+ stores, significantly reducing IT staffing needs during upgrades.<\/li>\n\n\n\n<li>Standardized hardware lifecycle management, negotiating hardware vendor contracts and overseeing maintenance programs.<\/li>\n<\/ul>\n\n\n\n<p><br><strong>Manager, POS \/ Help desk | CEC Entertainment (1998 \u2013 2006)<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Established and grew the Point-of-sale service desk into the company\u2019s primary IT support hub.<\/li>\n\n\n\n<li>Led the hardware conversion and refurbishment from a legacy DOS-based POS system to NCR Aloha POS, including removal of legacy system, data transfer, and logistics.<\/li>\n\n\n\n<li>Developed documentation for troubleshooting procedures, including annual on-site training classes for field technicians and managers. Program reduced downtime, and provided better understanding of critical systems.<\/li>\n\n\n\n<li>Implementation of helpdesk tracking application. Began with Tele-support helpdesk, then later expanded to implementing Tack-It!<\/li>\n\n\n\n<li>Created and implemented online bulletin board system to facilitate secure file transfer both internally and between company and vendors, and was the first knowledge base site for IT information.<\/li>\n<\/ul>\n\n\n\n<p><br><strong>Manager, Tech Support | CEC Entertainment (1996 \u2013 1998)<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Provided technical support and board level repairs for gaming, robotics, custom electronics systems, audio and video equipment across all store locations.<\/li>\n\n\n\n<li>Performed evaluations of installation of electronics systems for remodels and new unit openings.<\/li>\n\n\n\n<li>Trained technicians on advanced troubleshooting and repair methods for proprietary systems.<\/li>\n\n\n\n<li>Provided after-hours escalation support and for district and regional technicians.<\/li>\n\n\n\n<li>Invented the point-of-sale interfaced token dispensing system.<\/li>\n<\/ul>\n\n\n\n<p><br><strong>Manager, Installations | CEC Entertainment (1995 \u2013 1996)<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Supervised and led technology installations \u2014 including games, rides, audio\/visual systems, electronics, and robotic show elements \u2014 for new store openings and remodel projects.<\/li>\n\n\n\n<li>Coordination of ensuring timely delivery of all equipment and staging and setup.<\/li>\n\n\n\n<li>Manage installation teams and vendors, providing oversight, scheduling, and on-site direction to timelines, and technical specifications.<\/li>\n\n\n\n<li>Led installation of custom electronic systems, including gaming hardware, AV components, robotics, networking equipment, and related infrastructure for both new builds and remodels.<\/li>\n\n\n\n<li>Conduct site inspections of vendor work, validating installation quality, compliance with technical standards, and readiness for store opening.<\/li>\n\n\n\n<li>Resolve installation and operational issues, collaborating with construction, third part vendors, and internal IT teams to ensure successful deployment.<\/li>\n<\/ul>\n\n\n\n<p><strong>EDUCATION<\/strong><\/p>\n\n\n\n<p><strong>Tarrant County College<\/strong> 2014 &#8211; Coursework in Computer Programming<\/p>\n\n\n\n<p><strong>Ivy tech community college<\/strong> &#8211; Coursework in Electronics engineering technology<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Chris Weis chris at tekweis dot com Linkedin: https:\/\/www.linkedin.com\/in\/christophervweis\/ SUMMARY Accomplished professional in Information Technology, data security, electronics technology, software deployments, and point of Sale systems. Strong management and product ownership. SKILLS AWARDS US Patent February 1999 Patent #6522946 &#8211; Automatic token dispensing apparatus and method While at CEC, I designed the token dispensing system\u2026 <span class=\"read-more\"><a href=\"https:\/\/tekweis.com\/index.php\/resume\/\">Read More &raquo;<\/a><\/span><\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-34","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/tekweis.com\/index.php\/wp-json\/wp\/v2\/pages\/34","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/tekweis.com\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/tekweis.com\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/tekweis.com\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/tekweis.com\/index.php\/wp-json\/wp\/v2\/comments?post=34"}],"version-history":[{"count":15,"href":"https:\/\/tekweis.com\/index.php\/wp-json\/wp\/v2\/pages\/34\/revisions"}],"predecessor-version":[{"id":493,"href":"https:\/\/tekweis.com\/index.php\/wp-json\/wp\/v2\/pages\/34\/revisions\/493"}],"wp:attachment":[{"href":"https:\/\/tekweis.com\/index.php\/wp-json\/wp\/v2\/media?parent=34"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}